Privacy Policy for customlightboxes.co.uk
Effective Date: 7 May 2025
Last Updated: 7 May 2025
At Custom Light Boxes, accessible from https://customlightboxes.co.uk, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information.
1. Information We Collect
We collect and process the following data:
- Contact details: such as your name, email address, phone number (when you submit a contact form or place an order).
- Order details: including shipping address, billing address, and purchase information.
- Website usage data: such as your IP address, browser type, referring/exit pages (via cookies and analytics tools like Google Analytics).
- Communication records: emails or messages you send to us.
2. How We Use Your Information
We use your personal data to:
- Process and fulfil orders.
- Respond to enquiries and provide customer support.
- Improve website functionality and user experience.
- Send important updates regarding your orders or our services.
- Comply with legal obligations.
We do not sell, rent, or trade your personal information to third parties.
3. Legal Bases for Processing
We process your data under the following lawful bases:
- Contractual necessity: to fulfil orders and respond to service requests.
- Legitimate interests: to improve our website and marketing.
- Consent: for optional communications like newsletters (if applicable).
- Legal compliance: where required by law.
4. Cookies
We use cookies to:
- Enhance user experience on our website.
- Track anonymised website usage through Google Analytics.
- Remember your preferences during browsing.
You can disable cookies through your browser settings at any time.
5. Data Retention
We retain personal data only for as long as necessary to:
- Fulfil your order.
- Maintain records for tax and legal requirements (typically 6 years).
- Improve our services.
6. Data Sharing
We may share data with:
- Trusted service providers (e.g., payment processors, shipping partners).
- Legal authorities if required to comply with regulations or legal proceedings.
All third parties are required to handle your data securely and only for the intended purposes.
7. Your Data Rights
Under UK GDPR, you have the right to:
- Access your personal data.
- Correct inaccuracies in your data.
- Request erasure (where applicable).
- Object to or restrict processing.
- Withdraw consent (where processing is based on consent).
- Lodge a complaint with the Information Commissioner’s Office (ICO).
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Email: info@customlightboxes.co.uk
Phone: 0115 795 2346
Address: Protomolecule Ltd, Mansfield, Nottinghamshire, UK
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the revised date.