Effective Date: 7 May 2025
Last Updated: 7 May 2025
These Terms & Conditions govern your use of the website https://customlightboxes.co.uk and the purchase of products and services from Custom Light Boxes, a trading name of Protomolecule Ltd. By using this website or placing an order, you agree to be bound by these terms.
1. Company Information
Custom Light Boxes
Operated by: Protomolecule Ltd
Email: info@customlightboxes.co.uk
Phone: 0115 795 2346
Registered in England & Wales.
2. Products & Services
We specialise in creating custom illuminated display boxes. Product designs, sizes, and materials are described on the relevant product pages. Please read all specifications carefully before ordering.
3. Ordering
- Orders can be placed through our website or via direct email.
- Custom orders may require approval of design proofs before production begins.
- We reserve the right to cancel orders for any reason (e.g., incorrect pricing, unavailable materials, or violation of our terms).
4. Pricing & Payment
- All prices are listed in GBP (£) and include VAT unless otherwise stated.
- Payment must be made in full before production begins.
- We accept major credit/debit cards, PayPal, and bank transfers via secure payment providers.
5. Turnaround Times & Delivery
- Production time varies by item but is typically 5–10 working days for custom light boxes.
- Shipping times are additional and depend on your location and chosen delivery method.
- We are not liable for delays due to courier issues or events outside our control (e.g., weather, strikes).
6. Cancellations & Returns
- Custom orders are made to your specification and are non-refundable unless defective or not as described.
- If your item arrives damaged, please contact us within 48 hours of delivery with photos of the damage.
- Standard (non-custom) items can be returned within 14 days, provided they are unused and in original packaging.
7. Intellectual Property
All content, product designs, images, logos, and trademarks on this site are the property of Custom Light Boxes or its licensors. You may not reproduce or distribute any content without written permission.
8. Website Usage
You agree not to use the site for any unlawful purpose or to disrupt the site’s functionality. We reserve the right to refuse service to anyone who abuses the site or staff.
9. Liability
We do our best to ensure product quality and site accuracy. However:
- We are not liable for any indirect, incidental, or consequential damages.
- Our total liability is limited to the amount paid for the product or service.
10. Governing Law
These Terms are governed by and interpreted according to the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
11. Contact Us
If you have questions about these Terms, please contact us:
Email: info@customlightboxes.co.uk
Phone: 0115 795 2346